Refund & Return Policy

Last Updated: 25 Nov 2025

At Industrial Information, we aim to provide accurate, valuable, and up-to-date industrial data, charts, price lists, supplier directories, and research content.
We want every user to have a clear understanding of how refunds and cancellations work on our platform.

Because we offer digital content and informational services, our return and refund terms differ from physical product stores.

1. No Return on Digital Content

Since all our materials — including standards, charts, supplier information, price lists, and digital documents — are delivered instantly, they cannot be returned once accessed or downloaded.

Digital services that fall under non-returnable items include:

• Data charts, standards, and technical documents

• Supplier & manufacturer listings

• Price lists and comparison sheets

• Industry reports and guides

• Subscription-based content access

• Any downloadable or viewable digital information

2. Refund Eligibility

We issue refunds only in specific cases, such as:

Technical Issues

If you made a payment but were not granted access to the service due to a system error.

Duplicate Payment

If you accidentally made the same payment twice, we will refund the duplicate amount.

Incorrect or Failed Transaction

If money is deducted but the service isn’t activated, once verified, a refund will be issued.

Not Eligible for Refund

Refunds will not be provided for:

• Changing your mind after purchase

• Already-accessed or downloaded digital content

• Misunderstanding of the service after it has been delivered

• Content that you believed should be different but matches what was described

• Partial usage of subscription services

3. Subscription Cancellations

If your website offers subscriptions, use this:

• You may cancel your subscription anytime.

• Cancellation stops future billing, but does not refund previously charged subscription fees.

• Access remains active until your billing period ends.

If you want, I can customize this based on monthly/yearly plan types.

4. Processing Time

Once a refund request is approved, it will be processed within:

• 5–7 business days for UPI, wallets, and bank transfers

• 7–10 business days for credit/debit cards

Actual time may vary depending on your bank.

5. How to Request a Refund

To apply for a refund, contact us with the following details:

• Full Name

• Email Address

• Transaction ID / Payment Screenshot

• Date of Payment

• Reason for Refund

Email us at: support@industrialinformation.in
Or use our support form: https://industrialinformation.in/contact-us/

We will review your request and respond within 48 hours.

6. Changes to This Policy

We may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated date.

7. Need Help?

If you have questions regarding cancellations, refunds, or account issues, contact our support team anytime at:
support@industrialinformation.in